My goal is to provide consulting and formal training services to luxury hotels around the globe within the events and catering departments to help teams reach their full potential. I know the struggles that event professionals face working in luxury hotels, and it is my goal to provide resources, support, training, SOPs and advice to ensure their team can operate successfully.
When you invest in your team and provide tools and formal education, I firmly believe you will see increased productivity and longer staff retention. As a certified Delphi administrator I can help properties utilize the sales and catering software fully in the form of proper setup as well as on site training to set your team up for success!
On Site Training
& Teambuilding
Even the most experienced event professional is at risk of burn out without proper training. I offer training on various softwares used by event professionals, and have a certification specifically with Delphi. I want to give individuals and teams the tools they need for success so they can feel confident and successful in their roles.
Event Software
Support
Software can be an amazing tool, but if it is not set up correctly it can be problematic for forecasting and reporting. I want to ensure your system is built correctly so your team can get the maximum benefits from using it.
SOP Development & Consulting
I firmly believe Standard Operating Procedures (SOPs) are the foundation for any successful business. Without SOPs there are process breakdowns that can cost you in more ways than one. I can help build the standards so your teams can feel confident in their execution and stop reinventing the wheel.
Special Event Task Force
Special events within luxury hotels are a different tier of event entirely. The clientele and planners are rooted in luxury, and with that comes high expectations. With the volume of business often high at a beautiful property, I can provide support to these teams during busy times or with events that need extra attention and care.
Kelsey is very conscientious, an excellent organizer, and works well under pressure. Excellent computer skills, sets structure and systems naturally in order to keep very organized. Extremely self motivated. I would have no hesitation in employing Kelsey again.
-Joanne Baylis, Founder/Owner of Luxury Villa Club
I can’t thank you enough. We got so much done and I couldn’t be more pleased with all that we accomplished! Thank you so much. I couldn’t have grown my department without your assistance. You are The best!
-Director of Events, Commodore Perry Resort, An Auberge Property
